adminVitalvida – We provide a superior e-commerce experience because your satisfaction is very important to us. On our various websites, we offer an amazing mix of products designed to suit your needs.
We are recruiting to fill the position below:
Job Title: Telesales Customer Service Intern
Location: Lagos
Job Description
- We are looking to recruit a Telesales and Customer Service Intern. This is a learning experience with the team of passionate, fun and energetic people who save the day for high value customers one call at a time
Responsibilities
- Managing large amounts of outbound calls and inbound calls, chats and emails in a timely manner.
- Connect with customers via phone, email, and chat to provide a personalized help desk experience without scripts
- Troubleshoot a variety of basic technical and non-technical issues customers have with their web hosting plans and services
- Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Meet performance standards set by the department
- Work with customers to describe products and/or services, in order to persuade potential and current customers to renew or purchase products and/or services
- Provide front-line support for level one escalation via telephone/email support to customers for their queries
- Send reminders to customers through call/email for renewal.
- Recommend potential products or services to management by collecting customer information and analyzing customer needs.
Requirements
You are probably looking for us, if you:
- Learn and master the art of customer care and telesales!
- Manage a large number of incoming calls
- 1-2 years of experience in customer relationship management would be an advantage.
- Ability to speak Hausa is a plus.
- Computer skills, including the ability to use spreadsheets and word processing programs at a basic proficiency level
- Effective communication and interpersonal skills (both written and verbal)
- Self-motivated and able to work independently in a team environment
- You want to gain valuable professional experience in connection with your work at a consulting firm,
- show a lot of enthusiasm and commitment,
- You have an analytical mind and learn quickly
- I want to work in an international team
- Ability to multitask and manage multiple projects simultaneously
- Excellent customer service and follow-up skills
- This position requires a strong passion for listening and providing solutions.
- Resolve customer complaints by phone, email, mail or social media
Skills:
- Customer service skills.
- Problem solving skills.
- Documentation skills.
- Listening skills.
- You were a prefect or class rep or you took part in some creative projects during University or maybe you led your own project! You are just excited about new things and you always grab a chance!
Additionally:
- Upgrade- Participation in internal trainings, access to training materials and commercial courses conducted by Customer Service and Sales gurus
- Industry Events- Meetings with interesting startups. Free training is offered in the fields of Social media customer service, Telesales in E-commerce, Outbound sales calls.
- Kitchen- Equipped to warm meals, tea and coffee provided.
- Good connectivity: Our office is located in Lekki Phase 1.
- Preferred candidate’s location – close proximity to our office is a plus
Benefits
- Salary: N50,000 Monthly (additional commission)
- Paid internship with the possibility of fast promotion to Junior Telesales and Customer service Specialist position.
- Very interesting job in an innovative consulting company that uses the latest technologies and tools of customer service
- Possibilities of learning and development in Customer service and Telesales (weekly workshops),
- Flexible working hours and a friendly atmosphere,
- Regular integration in a friendly international team,
- The possibility of permanent employment.
Application Closing Date
Not Specified.
Method of Application
Interested and qualified candidates should:
Click here to apply online
Odeha
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