adminConSol is the premier provider of Contact Centre Services and Business Process Outsourcing (BPO) Customer Management Solutions (CMS) in Nigeria. Our corporate vision as part of our efforts to deliver customer management solutions is Building Bridges, Creating Opportunities. Our Mission is to “Set customer-centric service standards through synergy, trust and excellence in a manner that would enhance the profitability of our stakeholders’.
We are recruiting to fill the position below:
Job Title: Training Officer
Location: Oshodi, Lagos
Employment Type: Full-time
Responsibilities
- Identify and develop training programs to meet Contact Centre operational needs
- Ensure that the training objectives are aligned with organization’s short, medium and long term goals
- Develop specific training curriculum and modules to improve performance and address the skills gaps and performance deficiencies identified by the Quality Assurance Team.
- Maintain a calendar of training programs designed to meet both the internal business requirements and external revenue generating opportunities.
- Manage the interface and the interactions with ConSol’s training Partners e.g. QAI Global.
- Conduct regular feedback surveys from training programs provided to both internal and external customers, collate and present results to Management.
- Ensure the availability of appropriate training materials for executing training program
- Regularly review course curriculum and content to ensure parity with industry standard contents.
- Manage the logistics and resource planning for executing training program for internal and external customers.
- Be responsible for training, coaching, mentoring and human capacity development of staff and external training delegates.
Requirements
- Candidates should possess a Bachelor’s Degree with 3 – 4 years work experience.
Application Closing Date
3rd December, 2022.
Method of Application
Interested and qualified candidates should send their CV to: apply@consollimited.com using the Job Title as the subject of the email.
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